FAQ
Finding Clarity
Starting something new—whether it’s virtual therapy, community care, or support for relational therapists—can bring questions. This page gathers the ones we’re asked most often, with clear, honest answers to help you understand what to expect and what feels right for you. If something isn’t covered here, reach out and we'll talk it through.

Booking
The Booking FAQs section helps you take the first step with less friction. It answers practical questions about how to book, whether to start with a free 15-minute consult or a first session, what happens after you schedule, and what to expect in the early logistics of online care. It also clarifies availability, waitlists, fees and receipts at a high level, and the basics of rescheduling so you can make an informed choice without sending a long email first. You will also find guidance on how to choose the right service and booking link in Jane App, what you need for a smooth online session, what to do if tech fails, and how our cancellation window works. If you are unsure where to start, this section helps you choose a next step with clarity and care.
How do I book a free 15-minute consult?
What is the difference between a free 15-minute consult and a first therapy session?
How do I book a first therapy session if I already know what I want?
How do I choose the right clinician to book with?
When should I book a free 15-minute consult instead of booking a first session?
How do I book with a specific person, Clayre, Laura, or Laith?
What should I do when I cannot find a time that works?
What should I do after I book, and how do I join my virtual counselling session?
What should I do when I need to reschedule or cancel?
What should I do when I accidentally book the wrong service?
Therapy
The Therapy FAQs section helps you understand how online therapy in Canada works here, and whether this approach fits what you need. It answers questions about Clayre Sessoms’s relational, experiential, and creative approaches, what sessions can feel like, and how pacing and consent are held in a steady and collaborative way. It may explore common therapeutic modalities, such as gender-affirming care, grief therapy, Sensorimotor Psychotherapy, or Trauma Informed Stabilization Treatment. It may also clarify confidentiality basics, fit, and what kinds of support tend to land best in this space, using non-pathologizing language that honours your context, relationships, and nervous system. The purpose is to help you feel grounded in what you are choosing.
What is your approach to online therapy?
What happens in an online therapy session?
How do you pace sessions so therapy does not feel overwhelming?
Do I need to know what to talk about before I start?
What is the difference between therapy and coaching in your practice?
Can online therapy still feel personal and connected?
Do you offer art therapy, and do I need to be “good at art” for it to help?
Do you work with gender exploration and gender-affirming care?
Do you offer grief therapy, and what if my grief feels complicated?
How do I know if this therapy practice is the right fit for me?
Community
The Community FAQs section helps you understand what our groups and workshops are, and what they are not. It answers practical questions about how gatherings are structured, how consent and participation are held, and what confidentiality can and cannot mean in a shared space. It clarifies who offerings are for, how to join, what to expect on the day, and how community care can complement individual therapy without pretending to replace it. You will find guidance on the difference between peer support and group therapy, what access options are available for online participation, and how we respond to impact when harm happens. The purpose is to help you choose connection with clear expectations and steady ground. It notes contact info and access.
What is the difference between peer support and group therapy?
What should I expect in a workshop or community group with you?
Who are your community groups and workshops for?
How do you hold consent and participation in community spaces?
Do I need to speak, share, or keep my camera on to participate?
What access options are available for online participation?
What is your approach when harm happens, or someone has a strong impact on others?
Are these groups therapy, education, or peer support, and how will I know which one I am joining?
How do you decide who a group is for, and what happens when I am not sure I belong?
What should I do when I am feeling nervous about joining, or I have social anxiety?
When will groups and workshops be available, and how do I hear about new offerings?
Mentorship
The Mentorship FAQs section helps you choose the right support container if you are a practicum student, therapist, psychotherapist, social worker, coach, or clinical counsellor. It answers questions about the difference between peer consultation and clinical supervision, how sessions are structured, and what you are welcome to bring, including cases, ethics, identity and power, sustainability, burnout, and skill-building. It names our orientation, relational, experiential, justice-informed, and Sensorimotor-informed where relevant, and clarifies scope, boundaries, and booking steps. It also covers practical details such as fees, frequency, and what helps this work feel useful over time. The purpose is to help you find clear, steady support for your work and your capacity.
What is the difference between clinical supervision and peer consultation?
Who is clinical supervision for, and what does it support?
What is peer consultation for, and what kinds of topics are welcome?
Do you offer supervision hours for practicum, registration, or licensure requirements?
What should I bring to a first supervision session?
What happens in clinical supervision sessions, and how are they structured?
Do you offer online clinical supervision and peer consultation?
How do you handle confidentiality and privacy in supervision?
How do you give feedback, and what happens when something feels hard between us?
Can clinical supervision or peer consultation include Sensorimotor Psychotherapy or Trauma Informed Stabilization Treatment?
Resources
The Resources FAQs section helps you find options when individual therapy is not accessible, not affordable, or not the right next step right now. It answers questions about how to use the resources we share, where to begin when you feel overwhelmed, and how to find low-barrier supports without having to sort the entire internet alone. It may point you toward community offerings, peer support, workshops, and referrals, and it names what to do if you are seeking support in a different province or time zone. It also clarifies what this practice can and cannot provide, so you can make informed choices and move toward care even if the next step is outside our clinic. The purpose is to widen access, reduce isolation, and offer practical pathways forward today.
What is this Resources page for, and how is it different from your other FAQs?
Where do I start when I feel overwhelmed and I just need one next step?
Which province list should I use, and what if I live outside BC, Ontario, or Nova Scotia?
What is the difference between crisis supports, low-barrier counselling, and gender-affirming care resources on this page?
How do I choose between peer support, a workshop, and counselling when I am not sure what I need?
Do you keep this Resources page updated, and what should I do when a link is broken or a program has changed?
What should I do when I need urgent support and I cannot wait for therapy?
Do you provide referrals to specific healthcare providers, and what can you offer instead?
What do you mean by low-barrier counselling, and what should I expect from it?
When I am in a different province or time zone, how do I find local support without starting from scratch?
Access
The Access FAQs section helps you understand how we support equitable access to online care, and how choice is welcomed here. It answers questions about different ways of meeting, such as phone, video, camera on or off, communication preferences, pacing, sensory comfort, and access support, with attention to disability justice, feminism, and anti-oppressive practice. It is grounded in Clayre’s lived experience as a blind and disabled therapist, and it invites you to name what makes care more possible for you without having to justify it. The purpose is to reduce hidden barriers that keep people from starting, and to treat accessibility as part of quality care, not an afterthought. It also notes low-barrier options when available, so access stays clear.
Is low-barrier therapy available with every therapist on your team?
What does low-barrier therapy cost, and who is the sliding scale for?
Do you offer low-barrier or reduced-fee therapy?
What are my options for meeting online, phone, video, camera on or off?
Can I use typed chat, captions, or other communication supports in session?
Can we co-create a sensory comfortable therapy space together?
What if I am disabled, chronically ill, neurodivergent, or living with pain and fatigue?
May I ask for access support before we begin?
Do you have equity or access agreements for groups and community spaces?
What if I need a different pace, more structure, or clearer communication in sessions?
جلسات علاج نفسي باللغة العربية؟ (Do you offer therapy in Arabic?)
Pathways
The Pathways FAQs section helps you find your next right step when you are trying to access care and you are not sure where to begin. It answers practical questions about gender-affirming care pathways and mental health care pathways, including how to use provincial systems and community resources, and how to advocate for trans care in your community, in clinics, and in appointments with your doctor. It also clarifies what we can offer on the therapy side, including support with pacing, fear, decision fatigue, and the nervous system impact of being dismissed or delayed. You will find guidance on letters and assessment-related supports when documentation is part of a pathway, plus how to book the right appointment type so you land in the right place. I’m not a medical professional, so the guidance here is not medical advice or a substitute for care from a physician, nurse practitioner, or specialist, and we invite you to use this as a starting point, then confirm medical decisions with your prescribing or surgical team. The purpose is to reduce overwhelm, prevent mis-bookings, and help you move forward with clarity, dignity, and steady support.